F.A.Q.

Orders & Shopping Information

How can I track my order?

You can track your order at anytime HERE.

Once your order ships, you will receive an email containing your tracking number If available). If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing info@justnai.com. We will be happy to find out what exactly is going on with your order.

How Long Will It Take To Get My Package?

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Do You Ship Internationally?
We focus primarily on the United State and Canada.
I am an international customer; do I have to pay customs and taxes?

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by KKW Beauty. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

What is Shwood’s return/exchange policy?

No Return Policy For Free items *
* No Return Policy For items combined with Free items *
Our Refund policy lasts 30 days, you will need to ship us back your product, we are not providing shipping labels.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
See our full Refund Policy

Payment Information

What Payment Methods Are Accepted?

We are ecpetion Major credit cards PayPal,  Visa, Mastercard, Amex

Can I visit your shop?

We do not currently offer shop visits, however, we are extremely thankful for your interest in our company. From time to time we develop and release online videos featuring notable aspects of our production process. Please subscribe to our newsletter to receive updates on our latest and greatest ideas!

Is there a limit to how much I can buy?

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.

What is Shwood’s warranty policy?

We are not offering any product warranty.
For damaged products please see 
our refund policy

 

How can I reach your Customer Service team and when should I expect a response?

For customer service inquiries only, please email info@justnai.com. Our Customer Service team is available Monday to Friday Est time and will take your request in 24-48 business hours. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.